Returns & Exchanges

Our Guarantees

Did you receive a damaged or defective product, or the wrong item?

Please Inspect shipments right away for any damages. Damages must be reported to CosyUSA within 48 hours.

Please CLICK HERE to download a claims report to report any damages

Please CLICK HERE to download a return form

Email it to customerservice@cosyusa.com with your attachments.

All returns will be processed in the manner in which they were paid - Credit Card, Gift Card, or PayPal.

We guarantee the quality of our merchandise for at least one year, under conditions of normal use (normal use being defined as wear and tear incurred while the merchandise was being used for its intended purposes). We will replace or exchange for credit any product that does not perform to your satisfaction.

Within 7 days from original date of purchase, unused items may be returned for credit, exchange, or refund. Resource book spines must be intact and all other product must be in re-saleable condition. Please allow 24 hours for the return to be processed.

CosyUSA reserves the right to change or cancel any part of your order at any time.