COSY USA SHIPPING RATES

Normal Items

Oversize Items

 Checkout on oversized items for a remote location is disabled.  Please contact our customer service team for any questions.

Please Inspect shipments right away for any damages. Damages must be reported to Cosy USA within 48 hours. Please Report any Damages to customerservice@cosyusa.com  with your Order number and photo’s of the Shipment and Damages.

Remote Areas

Shipments destined to an address in a remote shipping area, defined by the postal codes below is considered a remote destination. For orders being shipped to addresses considered to be a Remote Shipping Area (by Canada Post standards), the shipping charge is a minimum of 30% of the merchandise subtotal if the amount is greater than $149. Otherwise, there is a minimum $40 charged for shipping.

Interested in a freight quote for your remote location? Insert a note on your order and a customer service rep will reach out to you.

Alaska

America Samoa

Armed Forces Africa

Armed Forces Americas

Armed Forces Europe

Armed Forced Middle East

Armed Forced Pacific

Federated Staes of Micronesia

Guam

Hawaii

Marshall Islands

Northern Mariana Islands

Palau

Puerto Rico

Virgin Islands

Beyond Point Orders

A Beyond Point Destination is a location serviced by air only, ice roads, rail, ferries, barge or sealift. The shipment is prepaid to a forwarding point and collect beyond at the responsibility of the Customer.  In these cases, a customer serivce team member will contact you to arrange shipping to your beyond point destination.

International Orders

Please Inspect shipments right away for any damages. Damages must be reported to Scholar’s Choice within 48 hours. Please Report any Damages to claims@scholarschoice.ca with your Order number and photo’s of the Shipment and Damages

We are sorry but we do not ship to Alaska, Hawaii or Puerto Rico.

Some oversized items may not be available for shipping outside Canada and may have additional freight charges added to your order.

International orders must be paid by Credit Card.

Past Purchases

Free shipping offer can not be applied to past purchases.

Return & Exchanges

We guarantee the quality of our merchandise for at least one year, under conditions of normal use. Normal use being defined as wear and tear incurred while the merchandise was being used for its intended purposes. We will replace or exchange for credit any product that does not perform to your satisfaction.

Within 30 days from original date of purchase, an item in its original packaging in new/unused re-saleable condition may be returned for credit, exchange or refund, less shipping fees. Resource book spines must be intact.

Please contact Customer Service for a return authorization prior to returning your item.

When contacting Customer Service, please be ready to provide the order number so we may process your request quickly. Please allow 24 hours for the return to be processed.

Our Member purchase tracking system allows our Members to return items without a receipt, and will be extended an additional 30 days from date of purchase for a grace period of 60 days.
2.     Orders placed on scholarschoice.ca can not be returned to a retail store. Truck items require special handling cannot be returned to the retail store in any situation.

3.     All sale items are final sale and are not eligible for returns or credit.

4.     A note about e-Books: Due to the nature of the product, all e-Book orders are final sale. e-Books are an electronic file and cannot be retrieved once they are sent to your computer. 

If you have any questions or concerns, or wish to obtain an RA #, please contact customer service during our normal business hours of operation by calling 1-800-265-1095 or email at customerservice@scholarschoice.ca 

Hours of Operation for CS

     Mon- Fri      8:30am-6pm

     Saturday     10am -6pm

     Sunday        Closed

Unauthorized returns, returns that are a result of a customer ordering error, and truck items are subject to return freight charges and a 15% restocking fee. Orders that are cancelled after products have been shipped are also subject to return freight charges and a 15% restocking fee.

All returns will be processed in the manner in which they were paid, Credit Card, Gift Card, or PayPal.

Scholar's Choice reserves the right to change or cancel any part of your order at any time.